Privacy policy

Elphinston Wells is the trading name of Elphinston Wells Limited, a company registered in England and Wales (company number 04331253). Our registered office is Suite 2 The Stables, Greenways Studios, Eashing, Surrey GU7 2QF.

We are the controller of the personal information described in this policy. If you have any questions about it, email contact@elphinstonwells.co.uk or call 01483 378938.

When you contact us through this website, by email or by phone, we collect the details you give us. This is usually your name, email address, phone number, the address of your property and information about your project.

If you become a client, we also hold the information needed to deliver and manage your project, such as contracts, correspondence, drawings, invoices and payment records.

When you visit this website, our hosting provider automatically records technical information such as your IP address, browser type and the pages you request. This is used to keep the site secure and working properly.

• To reply to your enquiry and discuss your project. Our lawful basis is taking steps at your request before entering into a contract, and our legitimate interest in responding to people who contact us.
• To plan, deliver and manage your project. Our lawful basis is the performance of our contract with you.
• To keep accounting, tax and contract records. Our lawful basis is our legal obligations.
• To run and protect this website. Our lawful basis is our legitimate interest in keeping it secure and available.

We do not sell your information, and we will not send you marketing without your consent.

We only share your information where we need to, with:

• Netlify, which hosts this website and processes the contact form on our behalf
• our email and IT service providers
• architects, engineers, surveyors, subcontractors and building control, where they are involved in your project
• our accountants, insurers and legal advisers
• authorities such as HMRC, where the law requires it

Anyone who processes information on our behalf must keep it secure and use it only on our instructions.

Some of our service providers, including Netlify, are based in or store data in the United States. Where your information is transferred outside the UK, it is protected by safeguards recognised under UK data protection law, such as UK adequacy regulations or the International Data Transfer Agreement approved by the Information Commissioner.

This website does not use cookies, and we do not use analytics or advertising trackers. If that changes, we will update this policy and ask for your consent before setting any cookies that are not strictly necessary.

Our typeface is loaded from Google Fonts. To do this, your browser connects to Google, which receives your IP address. Google’s privacy policy applies to that information.

Enquiries that do not lead to a project are kept for up to two years, then deleted.

Client and project records are kept for up to twelve years after a project is completed. This reflects the period in which legal claims about building work can be made, and our obligations to keep tax records.

Website server logs are held by Netlify for a short period, in line with its own retention policy.

Under UK data protection law you have the right to:

• ask for a copy of the information we hold about you
• ask us to correct anything that is inaccurate
• ask us to delete your information
• ask us to restrict or stop using your information
• object to us using your information on the basis of legitimate interests
• ask for your information in a portable format

To use any of these rights, email contact@elphinstonwells.co.uk. There is no charge, and we will respond within one month.

If you are unhappy with how we have handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

We may update this policy from time to time. The latest version will always be on this page.